Refund policy

Support Email: fyce1118@outlook.com

By placing orders on our website, you agree to abide by the following return, exchange and refund regulations.

1. Eligible Return Period

You may apply for returns or refunds within 30 calendar days counting from the day you receive your package.

Return requests submitted beyond the 30‑day window will not be accepted under any circumstances.

2. Conditions for Acceptable Returns

We only approve returns that meet all the requirements below:

Goods must be unused, unopened, sealed in original factory packaging, with all labels, accessories intact.

Products cannot be damaged, contaminated, altered or partially‑consumed.

Perishable goods, opened skincare bottles, consumed nutritional supplements, customized items and clearance‑sale goods are non‑refundable and non‑exchangeable once delivered.

Proof of purchase (order number) must be provided when submitting a return application.

3. Non‑Returnable Items

The following products cannot be returned or exchanged for hygiene and safety reasons:
  • All opened cosmetics, serums, creams and oral‑use health supplements
  • Discounted flash‑sale items, bundled gift sets
  • Individually‑used personal‑care merchandise
  • Packages damaged due to improper personal‑side storage after delivery

4. Return Application Process

Send an email to our customer‑service mailbox: fyce1118@outlook.com, state your order number, reason for return, and attach photos of the intact goods and outer‑side packaging.

Our team will review your application and reply within 24‑48 working hours. If approved, we will send you a designated return address and detailed return instructions.

Please ship the items back to the assigned address following our guidance. We do not accept packages returned without prior official authorization.

5. Shipping Fees for Returns

Our‑side fault (wrong item shipped, defective goods, missing contents, transit‑caused damage on arrival)

We will cover all round‑trip shipping costs. After we receive and inspect the returned goods, we will process a full refund or arrange complimentary reshipment according to your preference.

Returns from personal reasons (unsuitable experience, changed mind, mismatched expectation)

Shoppers bear all outgoing and return delivery expenses. The initial checkout‑paid delivery charge is non‑refundable. A reasonable restocking fee may be deducted from your refund in compliance with international‑trade regulations.

6. Refund Arrangement

Once returned merchandise passes our inspection and meets return criteria, we will launch your refund within 3‑7 working days.

Funds will go back to your original payment account. Money‑receiving time depends upon your payment processor’s handling speed, which falls outside our control.

Customs duties, import taxes and local administrative fees generated from international shipment are not covered inside refund proceeds.

7. Damaged / Lost Parcels & Incorrect Deliveries

For broken, leaking or defective delivered goods: Capture clear photographs of parcel packaging and damaged merchandise within seven days upon delivery then get in touch. After validation, we provide free‑of‑charge replacement or full refund without requiring you to send back damaged products.

If you receive items inconsistent with your purchase order, please notify us promptly. We will resend the correct goods free of cost or complete your full refund.

8. Policy Adjustment Right

We reserve the right to revise this Return & Refund Policy at any moment. Updated provisions shall be posted on the website and take‑effect instantly. Continued ordering from our online store signifies your acceptance of revised terms.

9. Special Note for Health‑Focused Merchandise

Dietary supplements and skincare goods are designed for individual bodily‑care use. Once the factory seal gets broken, returns are declined on hygiene grounds for the safety of every customer.